Reference

Read These Terms Before You Open Your Account

These terms set out what you agree to when you create and use a d2000m account, including how deposits through DANA, OVO, and GoPay are handled, what conduct is expected, and how disputes are resolved.

Account eligibility rulesDANA, OVO, GoPay deposit conditionsWithdrawal verification stepsFair-use conduct policyJurisdiction-dependent access

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What These Terms Cover and How They Apply

d2000m Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on d2000m, you confirm that you have read and accepted these terms in full. They apply to every action taken through your account — placing bets, requesting withdrawals, contacting support, and adjusting account settings. We reserve the right to update these terms

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when our services change, and we will notify you through your registered contact before any material change takes effect. Your continued use of the platform after a notified change constitutes acceptance of the revised terms. These terms do not override applicable local law; where local regulation
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in Indonesia conflicts with any clause here, the local rule applies. If you access our platform from Makassar or any other region in Indonesia, eligibility is subject to what local law permits at the time of access. Deposits processed via DANA, OVO, or GoPay are subject
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to the transaction conditions stated at the point of payment, including any e-wallet provider limits that apply to your own account. We do not modify third-party wallet terms — you remain bound by those as well. Disputes arising from account activity should first be raised through
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our support channel; unresolved matters may be referred to the jurisdiction where your account was registered.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear, or if you believe an action on your account was inconsistent with these terms, contact our support team directly. We handle terms-related queries through live chat and email. Response times vary by channel, but every query is logged and tracked so nothing gets lost. Have your account ID ready when you reach out — it speeds up the verification step.

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Live Chat Support

Start a live chat from your account dashboard to raise a terms query. Our team reviews the relevant clause against your account record and responds in the same session where possible.

Email Support

Send detailed terms questions to our support email. Include your account ID and the specific clause you're asking about so we can give you a direct, accurate answer.

Account Help Centre

The help centre inside your account dashboard includes a terms section with plain-language summaries of the most common clauses — useful before escalating to live support.

HOW WE HANDLE ACCOUNTS

How d2000m Applies These Terms in Practice

These terms aren't abstract — they govern real actions like withdrawals verified against the wallet name on your account, session data used to resolve disputes, and account suspensions triggered by conduct that breaches fair-use rules. We apply them consistently so that what you read here is what actually happens when you interact with our platform.

Account Security & Verification

Your account is tied to the e-wallet name you registered — DANA, OVO, or GoPay. Withdrawals are only processed to a verified wallet matching your account name, which protects both parties under these terms.

Data Retention Under These Terms

We retain transaction records and session logs for the period required by applicable law. You may request a summary of your account data through the support channel at any time.

Term Changes and Notification

When we update a clause, we send notice to your registered contact before the change takes effect. You always have the opportunity to review the new terms before your next session.

Dispute Resolution Process

Raise any account dispute through live chat first. If it isn't resolved there, escalate via email with your account ID. We document every step so the process stays traceable and fair.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account access, wallet conditions, data rights, and what happens when something goes wrong.

Yes. Access and eligibility depend on local law at your location. Where local regulation in your region restricts or modifies any clause, the local rule applies and these terms adjust accordingly.

We support deposits and withdrawals through DANA, OVO, and GoPay. Your chosen wallet must be registered in your own name to comply with the account verification clause in these terms.

We may suspend or close your account depending on the nature of the breach. You will be notified through your registered contact, and you can raise a dispute through live chat if you believe the action was incorrect.

Contact our support team via live chat or email with your account ID. We will provide a summary of the data we hold on your account within the timeframe required by applicable local law.

We send advance notice to your registered contact before any material change takes effect. Continued use of your account after the effective date means you accept the updated terms.

Raise your concern through live chat or email support. If it remains unresolved, you may refer the matter to the relevant authority in the jurisdiction where your account was registered under local law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Open Your Account

Reach Us About Any Terms Question

Live Chat Support

Email Support

Account Help Centre

How d2000m Applies These Terms in Practice

Account Security & Verification

Data Retention Under These Terms

Term Changes and Notification

Dispute Resolution Process

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Indonesia?

02 Can I use any e-wallet, or do the terms restrict which ones I can use?

03 What happens to my account if I breach the fair-use conduct terms?

04 How do I request a copy of my account data?

05 How will I know when these terms have been updated?

06 If I disagree with a term, what are my options?

Terms & Conditions

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