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How d2000m Handles Your Personal Information

Your account with us carries real data — your registered details, wallet connections to DANA, OVO, or GoPay, and your session activity.

Account Data ProtectionDANA, OVO, GoPay PrivacyCookie ControlsData Access RequestsRetention Policy
d2000m How d2000m Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

Live Chat Support Open the chat widget from any page on d2000m to reach our support team directly. For privacy requests, describe your query and our team will route it to the right person.
Email Privacy Request Send your data access, correction, or deletion request by email. Include your registered account name so we can locate your record and respond within a reasonable timeframe.
Account Settings Path Some data preferences — including cookie consent and marketing contact — can be adjusted directly inside your account settings without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security Practices

Your account is protected with SSL encryption on every session. Login activity is monitored, and any access from an unrecognised device triggers a verification step before your wallet or history is accessible.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can withdraw cookie consent at any time through the cookie banner or your browser settings.

Data Retention and Deletion

Account data is kept for as long as your account is active and for the period required by applicable financial regulations. Once that period passes, data is deleted or anonymised on a rolling schedule.

Your Rights and How to Use Them

You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or email with your account details and we will confirm receipt and next steps.

Common Questions About Your Data on d2000m

These are the questions we hear most often about how your information is handled. If your question is not covered here, our support team can help through live chat or email.

We collect your name, email address, phone number, and the wallet details you use — such as your DANA or OVO account identifier — along with device and session data generated when you browse or log in.

Transaction data is shared only with the payment processor completing that specific transfer. It is not sold or passed to advertisers. Each processor operates under a data-handling agreement with us.

Contact us via live chat or email with your registered account name. We will verify your identity and send a summary of the personal data we hold, usually within a few business days.

Yes. Where no legal retention obligation applies — such as financial record-keeping requirements — we will delete or anonymise your data on request. Contact support to start the process.

We retain records for the period required under applicable financial and regulatory rules. After that window closes, data is deleted or anonymised. The exact period depends on local law and the type of record.

We use session cookies for login continuity and analytics cookies to improve the platform. You can manage or withdraw cookie consent through the banner shown on your first visit or via your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.