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Understand Your Rights and Our Responsibilities

Using d2000m means you're entering into a clear agreement about how your account, data, and transactions are handled. Our policy applies to all activity on this platform — deposits via DANA, OVO, or GoPay included — and access is available where local law and…

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d2000m Understand Your Rights and Our Responsibilities
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Data Security Measures

Your account data is encrypted in transit and at rest. We apply access controls so only authorised systems touch your personal and transaction records — including your linked DANA, OVO, or GoPay wallet details.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings; some features require session cookies to function correctly.

Data Retention Schedule

Account data is retained while your account is active and for a defined period after closure, as required by applicable rules. You can request a summary of what we hold by contacting support via the in-app chat.

Requesting Changes or Deletion

To update, correct, or request deletion of your personal data, submit a written request through the email channel in your account settings. We process valid requests within the timeframe set by applicable regional requirements.

POLICY CONTACT PATHS

Reach Us on Legal and Account Questions

In-App Live Chat Open the chat widget from your account dashboard to ask about terms, account status, or data queries. Available through the mobile and desktop interface.
Email Support Send detailed legal or data requests to our support address listed in your account settings. We respond to written policy queries through this channel.
Account Help Centre Browse the Help section inside your account for answers on data handling, wallet terms, and regional access. Updated when policy changes go live.

Common Policy Questions from Our Users

These are the questions we hear most often about how our terms work, what your data rights are, and how to act on them through your account.

Our terms apply to anyone who creates an account and uses the platform. Access is available only where local law and eligible regions permit, and by registering you confirm your eligibility under the rules in your location.

Account and transaction data — including wallet details for DANA, OVO, and GoPay — is encrypted and stored with access controls in place. We do not sell your personal data to third parties outside of what our policy explicitly describes.

Yes. Send a written request through the email support channel listed in your account settings. We will provide a summary of the personal data we hold within the timeframe required by applicable regional rules.

Your data is retained for a set period after account closure, as required by applicable regulations. After that period, personal data is deleted or anonymised in line with our retention schedule. Contact support for the specific timeline.

For DANA, OVO, or GoPay transaction disputes, contact our support team via in-app chat first. Our team reviews the platform-side record; wallet-provider terms also apply, so you may need to raise the issue with your wallet provider in parallel.

We notify registered users of material changes to our terms via the contact details on their account before the changes take effect. You can also check the legal page directly for the current version at any time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.